Frequently Asked Questions

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Orders

Order Status Terms How to Check My Order Status? How Do I Know If You've Received My Order? How Do I Change or Cancel My Order? Can I Change My Shipping Address After Placing an Order? How to Specify My Special Requirements about an Order? Is There a Physical Store or Showroom to Visit or Make a Purchase? How Secure is Your Site?

Using Your Account

What Are The Benefits of Creating an Account? How Do I Change My Account Information? Forgot Your Password? What is the Create Ticket Button in My Orders? Can I Add a Guest Order to My Later Created Account? How to Write a Review?

Shipping & Delivery

Shipping FAQs What Countries or Regions Do You Ship To? How to Estimate the Delivery Date? What If My Order Shows as Delivered But is Missing? What Should I Do If There is a Serious Delay with My Shipment? What Should I Do If There is a Damage Status in Transit?

Payments & Pricing

What Payment Methods Do You Accept? How Do I Use a Coupon? Do Your Prices Include Tax&VAT? Why is the Price For an Item Different From When I Added it to the Shopping Cart? What Should I Do if My Credit Card Has Been Refused When Placing an Order?

Returns, Refunds & Replacements

30 DAY RETURN & EXCHANGE POLICY I Received an Incomplete Order or Missing Parts I Received a Damaged Item I Rceived a Defective Item I Received a Wrong Item Have You Received My Returned Item? How Soon Will I Receive My Refund?

Product FAQs

Warranty Policy FAQs about Chandeliers and Pendants How Dimmer Switches Work? What is the Difference Between Standard Mixer Valve, Thermostatic Valve and Pressure-Balance Valve? How to Choose Drain Assembly for My Sink? How to Choose Light for the Vaulted/Sloped/Slant Ceiling? How to Choose Outdoor Shower? How to Shorten or Adjust the Cable or Chain Lengths? Where are the Products Manufactured? Who is the Manufacturer? Faucets Compatible in My Country? Lighting Compatible in My Country? Is the Weight of the Tub Something I Should Consider When Buying a Bathtub? What is the Gauge of Homary Stainless Steel Kitchen Sinks? Does Stainless Steel Corrode or Rust?

Maintenance & Care

How to Clean a Chandelier Care of Stainless Steel Sinks Care of Glass Vessel Sinks Care of Faucets Care and Maintenance of Ceramic Sink Can Rust Stains on Stainless Steel Sinks be Removed? What if My Tub Gets Scratched or Stained? Can I Use Bath Oils?
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Feel free to contact us anytime you need help.

Homary

By bringing products directly from manufacturers to your door, without fancy showrooms, middleman and additional value of brands, we pass along the savings to customers with low prices. All the while, we make all efforts to give customers a level of service that they will never forget, making them want to come back for more, we hope you will too.

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Email us: service@homary.com
We will reply you within 24 hours in working days.

Call us: +86-20-36672353
9:00 am to 6:30 pm GMT+8 Monday through Saturday

Pingsha International Plaza R333, Pingsha
Baiyun District, Guangzhou
Guangdong Province, P.R.China




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