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Knowledgebase

An Item Was Lost or Damaged During Shipping

Our freight carriers are selected through stringent guidelines for service and quality. But in the rare occasion that an item was lost or damaged during shipping, please notify us immediately and provide us photographs clearly showing the problem with the item, so we can confirm it with our carriers more quickly and easily. Once we have confirmed the problem, we will ship a new one or needed replacement parts to you.

Please note: If two or more items ordered at a time, you may receive them in multiple boxes on different days, because of varying item processing time and shipping method.